The Bakery:
Terms & Conditions
The Bakery Terms & Conditions
Please read these terms and conditions prior to confirming a cakes & cupcakes quote or placing a baked goods order . When you confirm a quote or place an order, you agree to the contents of the quote & order and these terms and conditions.
Contact details:
The Green Fig Deli
De Stelling 8 1398DN Muiden
+31619356730
https://thegreenfigdeli.nl/
KVK number: 92449727
BTW identification number: NL004955189B92
1. Celebration Cakes & Cupcakes Quotes
All Quotes are without obligation and are valid for 14 days. Please note that your date will not be reserved until payment is received. If payment is not received on time, your desired date may no longer be available.
2. Celebration Cakes & Cupcakes Quote Prices
All prices quoted include VAT. The total price including delivery is always clearly indicated before you confirm your order.
3. Baked Goods Orders
All orders should be placed at least 48 hours before delivery or collection
4. Baked Goods Prices
All prices include VAT. The total price including delivery (if you have opted for delivery) will be confirmed once your order is received. Your order is only confirmed once payment is received.
5. Payment
All payments are done via Tikkie for business. If you wish to pay in cash this can be arranged.
6. Celebration Cakes & Cupcakes Confirmation
Your order is only final once we have received your payment and you have received a confirmation. This needs to be completed at the latest 2 weeks before your celebration. If this amount is not paid in time, we consider this a cancellation of your order. There are costs associated with this. These costs are explained in paragraph 9. If you wish to make changes to the design after acceptance of the quotation, this may involve extra costs. Whether the desired changes are possible depends on availability and timely notification. You can make changes by e-mail up to 1 week before delivery at the latest.
7. Baked Goods Confirmation
After you place your order you will receive confirmation and a Tikkie request for payment. Only once payment is confirmed is your order secure. This needs to be received 48 hours before delivery or collection
8. Returns
Products ordered at The Green Fig Deli cannot be returned. All products you order from The Green Fig Deli are made especially for you, according to your specifications.
9. Celebration Cakes & Cupcakes Cancellations
Cancellations will only be accepted up to and including one week before the order date. You will receive 75% of your payment as in most cases ingredients need to be sourced well before the production date. You do not need to provide a reason for cancellation.
10. Baked Goods Cancellations
We do not accept cancellations of baked goods orders due to the short time frame before order and delivery. If however, you have placed your order well in advance & cancel the order 48 hrs before delivery we will refund you 80% of your payment.
11. Delivery
If you have the order delivered, it is our responsibility to ensure that it arrives properly at the location. On the agreed delivery date and time, someone must be present at the delivery address to take delivery of the order. It is the customer's responsibility to ensure that someone is waiting for us. After the transfer of the order at the delivery address, The Green Fig Deli is no longer responsible for the product. The Green Fig Deli will not remain on site after delivery. We will only make one attempt at delivery. If you come to pick up the order, you are responsible for safe transportation.
12. Collection
If you collect the order you are responsible for safe transportation.
Here are some tips:
Place the item/s in the foot-well directly on the carpet. Do not put cardboard or paper under the item/s. The carpet acts as a non-slip surface.
Alternatively, place the item/s in the trunk on a flat surface.
Never transport the item/s on the passenger seat nor on your lap.
On hot days make use of the air con.
Never leave the item/s in the car, the car would get too hot inside and you risk melting.
Drive carefully, never brake hard and take turns slowly and carefully.
After the transfer of the order, The Green Fig Deli is not responsible for the product.
13. Privacy
The Green Fig Deli adheres to the General Data Protection Regulation (GDPR) / General Data Protection Regulation (AVG). Our privacy statement can be found at www.thegreenfigdeli.nl
14. Photos
The Green Fig Deli reserves the right to use photos of all our products for promotional purposes without compensation. © Copyright The Green Fig Deli: All rights reserved. All designs and appearance of cakes remain the property of The Green Fig Deli.
15. Celebration Cakes & Cupcakes adjustments in design
The Green Fig Deli reserves the right to make last minute design decisions to ensure our standard of quality.
16. Force Majeure
At The Green Fig Deli, we strive to deliver products of the highest quality. Should unforeseen circumstances such as illness or force majeure arise, we are committed to finding suitable solutions for our valued customers. However, please note that The Green Fig Deli cannot be held liable if we are unable to fulfill our commitments due to force majeure events or illness. In such cases, we reserve the right to either terminate the agreement in part or in full, or to modify its terms to ensure continued execution. Force majeure means any unexpected cause or circumstance beyond the control of The Green Fig Deli, including but not limited to extreme weather, accidents, delays or defaults by suppliers, internet malfunctions, electricity malfunctions, e-mail traffic malfunctions and malfunctions or changes in technology supplied by third parties, transport problems, strikes, government measures, delays in supply, negligence on the part of suppliers, illness of personnel and defects in auxiliary or transport equipment. The Green Fig Deli shall not be liable for any penalties or compensations, and our liability is limited to the invoice amount.
17. Liability
The Green Fig Deli products may contain gluten, nuts, milk, eggs, sugar, butter, grains, soya, cocoa and even other allergens. These may also have come in contact with one or more of these or even other allergens not listed above. The Green Fig Deli baked goods are made in a home kitchen where the following allergens may be present: crustaceans, fish, celery, molluscs, eggs, lupin, soya, milk, peanuts, gluten, mustard, nuts, sesame & sulfates. It is your responsibility to make sure that all those enjoying the baked goods with you are informed of this. The Green Fig Deli is not responsible for any possible allergic reactions. It is the customers responsibility to remove all non-edible decorations, like flowers. The Green Fig Deli advises the customer on the best care of the product. If the client or a third party taking care of the product for the client chooses not to follow this advice, The Green Fig Deli cannot be held responsible for this. Delivered products have a limited shelf life. The Green Fig Deli accepts no liability if a delivered cake is consumed beyond the usual shelf life. The client is responsible for ensuring that there is a safe place to place the cake. The Green Fig Deli is not responsible for damage to the delivered product caused by the customer, a guest, a caterer or other persons other than The Green Fig Deli staff. The Green Fig Deli does not supply cake plates, forks, napkins and cake knives and does not provide cutting of the cake. If The Green Fig Deli is liable for any damage, The Green Fig Deli’s liability is limited to the invoice amount. Delayed delivery is no reason for discount or refund.
18. Complaints
We strive to deliver a product that will be complaint free, but if for some reason you do, please let us know immediately. If it is still possible and reasonable for us to do so, we will help you as soon as possible. Complaints must be reported to The Green Fig Deli within 2 days of delivery. Report your complaint via email to info@thegreenfigdeli.nl . The Green Fig Deli will consider how to handle the complaint on a case-by-case basis. If you accept the product while the package or product is damaged or defective, or if you do not report the damage or defect to The Green Fig Deli in time, The Green Fig Deli is not liable for the damage or defect.
19. Applicable Law
All our agreements are governed by Dutch law.